Privacy Policy

Effective 20 September 2026 · Controller: VOX NOVA LTD, United Kingdom

What you make on Vyenne is personal. Here, in plain words, is what we collect, what we do with it, and how to get rid of it. If anything's unclear, email founder@vyenne.com - a person reads and answers. We follow UK data protection law (UK GDPR).

01Who we are

Vyenne is run by VOX NOVA LTD, a company registered in England and Wales (company number 17406116), whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. VOX NOVA LTD is the data controller for the personal data described here.

02What we collect

• Your account details - your email address, date of birth, profile details, and records showing when you accepted the Terms and confirmed you are 18 or over.
• Your story preferences - the pairings, themes, heat levels, content limits, characters, and narrator choices you select or save.
• What you create - your story briefs, stories, series, titles, cover art, and narration.
• How you use your library - stories you read or listen to, your place in a story, and any ratings you give.
• Messages you send us - feedback, support messages, deletion reasons, and reports you submit.
• Your subscription status - your plan and renewal or expiry date. Apple handles your payment, so we do not receive your card or bank details.
• Service and safety records - when content was created, the amount of narration used, safety-check results, blocked requests, warnings, and actions taken on an account.
• Technical information - your app version, device platform, IP address, request times, and basic installation or crash information supplied by Apple.
• App-activity data - which screens you open and buttons you tap, your plan state, your app version, and random app, account and device identifiers. It never includes your email, stories, titles, characters, tastes or limits. This is on by default; you can turn it off any time in App settings.
• Website analytics - if you allow it, the page visited, referring website or campaign, App Store taps, and random website and session identifiers. It does not include your name, email, precise location, or the full page you came from. Your IP address is excluded from the stored analytics data.

03What never leaves your phone

Face ID (or your device passcode) locks the app when you step away. The check is performed by Apple, on your device; the app learns only whether the unlock succeeded. Your Face ID data stays on your device and never reaches us.

04How we treat your tastes

Your tastes are choices about fiction, and we treat them as personal. We handle them as follows:

• They are used to write and narrate your stories and to shape what the app suggests to you.
• They are never sold, never shared with advertisers, and never used to build a picture of you outside the app.
• An individual account is only ever reviewed by a person for support you've requested, for safety, or where the law requires it.

05How we use your data

We use your data to:

• Create and manage your account, sign you in, save your library, and provide your subscription.
• Use your choices and story briefs to write, narrate, and illustrate the stories you request.
• Remember your saved preferences, characters, narrators, and content limits.
• Apply the Code of conduct, manage fair-use limits, prevent automation or resale, prevent repeated promotional claims, and investigate safety concerns.
• Answer feedback, support requests, and complaints.
• Keep Vyenne working, diagnose faults, and protect accounts.
• Understand how the app is used - which screens and features people reach - so we can improve it. This uses app-activity data without your email, stories, titles or tastes, and you can turn it off in App settings.
• Count website visits, see which sources bring people to the site, and measure App Store taps where a visitor has allowed website analytics.
• Meet our legal duties and respond to lawful requests.

We rely on our contract with you when processing is needed to provide Vyenne. We rely on our legitimate interests when keeping the service safe, preventing misuse, fixing faults, and understanding how the app is used to improve it. Website analytics runs only after you allow it, so consent is the basis for that processing. We rely on legal obligations where the law requires us to keep or disclose information.

06Who we share data with

We use service providers to run Vyenne. Each receives only the data needed for its role.

07Where your data goes

Your account and library live in London. To write, narrate and illustrate a story, its inputs travel to the US-based AI providers described above. For those transfers we rely on recognised safeguards such as the UK International Data Transfer Agreement or standard contractual clauses. Email founder@vyenne.com if you want more information about those safeguards.

08How long we keep it

While your account is open, we keep your account details, library and saved choices so Vyenne remains available to you. Operational logs are normally deleted after 30 days. Safety records may be kept longer where needed to investigate misuse, enforce our terms or meet a legal obligation. Analytics events are deleted after 12 months. Your website analytics choice is remembered in your browser for six months; choosing "No thanks" removes the website identifier from that browser.

Free-story allowance records and a claimed-gift marker use a pseudonymous identifier only. They contain no readable email address, story details or date of birth, and we keep them only for as long as needed to apply free allowances fairly and prevent a repeated one-time Premium gift.

09Deleting your account

You can delete your account from inside the app at any time. Your account closes immediately. Within 28 days, we delete your account record, email, date of birth, preferences, limits, listening history, and the link between your account and generated content. A later signup creates a separate account. Your deleted library and settings do not return.

Generated story text, cover art, audio, ratings and feedback may remain after the account link is removed. They will no longer be available through your account and will not appear in any later account. We also keep a limited record confirming that deletion was completed so we can demonstrate compliance with data protection law. The pseudonymous allowance records described above may also remain for a limited time. They prevent account deletion from resetting rolling free allowances or a one-time Premium gift.

10Your rights

Under UK GDPR you can ask us to:

• Show you the data we hold about you, or give you a copy.
• Correct anything inaccurate.
• Delete your account and data (also available in-app, no email needed).
• Restrict how we use your data in certain circumstances.
• Object to certain uses of your data.
• Receive certain data you gave us in a portable format, where the right applies.
• Withdraw any consent you've given.

Email founder@vyenne.com and we'll respond within a month. If you're unhappy with how we've handled something, you can complain to the UK Information Commissioner's Office (ico.org.uk).

11Adults only

Vyenne is for people aged 18 and over. You confirm your date of birth at sign-up, and the app carries an 18+ rating. It isn't for children, and we don't knowingly hold data about anyone under 18 - if we learn we do, we'll delete the account.

12Security

Your data is encrypted in transit and at rest. Access controls prevent other users from reading your records and limit access by us and our providers to what is needed to run Vyenne. On your phone, the app locks when you leave it and asks for Face ID or your device passcode to reopen. No system is perfectly secure.

13Changes to this policy

Vyenne is a public beta, so we may update this policy as the service develops. If a change matters to you, we'll tell you in the app before it takes effect.